Job Title: Customer Service & Tech Support

Job Overview:

At Global Impact Sourcing, we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service.

Responsibilities:

• • • • Build expert, dynamic knowledge of the company’s products and services
      • Conduct research with available resources to satisfy customer inquiries
      • Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
      • Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
      • Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Skills and Qualifications:

• • • • Exceptional verbal and written communication skills
      • Ability to work independently and as part of a group
      • Excellent problem-solving capabilities
      • Perceptive listening skills
      • Comprehensive knowledge of the hiring process, including recruiting, interviewing, and onboarding
      • bility to work individually and as a team member

Preferred Qualifications:

• • • • Experience in sales
      • Experience in a call-center environment
      • Proven track record of meeting or exceeding sales quotas